Shipping & Returns Policy
Effective Date: July 2026
At Xyla Collections, we are committed to delivering your orders safely, securely, and on time. Please read our shipping policy carefully to understand how we process, ship, and deliver your purchases across Pakistan.
Order Processing
All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day. Once your order has been dispatched, you will receive a confirmation message along with your shipment details, where applicable.
Shipping Coverage
We proudly offer delivery services across all major cities and regions of Pakistan through trusted courier partners. Delivery times may vary depending on your location, weather conditions, and courier operations.
Shipping Charges
Shipping charges are calculated based on the delivery location.
Karachi: Flat shipping fee of Rs 200
All Other Cities in Pakistan: Flat shipping fee of Rs 500
Shipping charges are displayed during checkout before you complete your purchase.
Estimated Delivery Time
Karachi: 1–3 business days
Major Cities: 3–5 business days
Remote Areas: 5–7 business days
Please note that delivery times are estimates and may vary due to unforeseen circumstances such as public holidays, weather conditions, or courier delays.
Cash on Delivery (COD)
Xyla Collections offers Cash on Delivery (COD) across Pakistan for eligible locations. Customers are requested to ensure someone is available at the delivery address to receive and pay for the order.
Advance Payments
Customers choosing advance payment may be eligible for promotional discounts when available. Orders paid in advance are processed after payment verification.
Order Tracking
Once your order has been shipped, you may receive shipment details or tracking information through email, SMS, or WhatsApp, depending on the courier service used. This allows you to monitor the progress of your delivery.
Delivery Attempts
Our courier partners usually make multiple delivery attempts. If the customer is unavailable or the delivery cannot be completed due to an incorrect address or invalid contact information, the package may be returned to us. Additional shipping charges may apply for re-shipping.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details, including their full address, city, postal code, and contact number. Xyla Collections is not responsible for delays or failed deliveries caused by incorrect or incomplete information.
Damaged or Missing Packages
If your package arrives damaged or appears to have been tampered with, please contact our customer support within 24 hours of receiving your order. We recommend taking clear photos of the package and product to help us investigate the issue with the courier.
Shipping Delays
While we strive to deliver every order on time, unexpected delays may occur due to weather conditions, public holidays, courier network issues, or other circumstances beyond our control. We appreciate your patience and understanding in such situations.
Contact Us
If you have any questions regarding shipping, delivery, or your order status, please contact us:
Email: xylacollection40@gmail.com
Phone: +92 340 1255185
Thank you for choosing Xyla Collections. We appreciate your trust and look forward to providing you with a smooth, reliable, and enjoyable shopping experience.
